Pickup & policies

How ordering works

We are a local distributor for New Country Organics, which offers a wonderful range of feed and supplements for all kinds of livestock, plus products for your farm and garden. We only have room to stock a small part of that range, so most orders are added to our next bulk supplier order.

Expect about 2–4 weeks before your order is ready. We’ll email you when the supplier order is placed and again when yours is ready to pick up.

Looking for something from New Country Organics that isn’t in our store? Email us and we can add it to the next order.

Pickup

Feed is heavy, and shipping it is expensive — so we don’t ship. Choose a pickup spot at checkout:

• The farm in Potlatch, Idaho
• A meetup in Moscow, Idaho
• A meetup in Coeur d’Alene, Idaho

When your order arrives, we’ll contact you to set a time that works for both of us. We can sometimes meet elsewhere, such as Lewiston, Idaho or Pullman, Washington. Email us before you order to ask.

Payment

Posted prices are the card price. Paying by bank transfer (ACH) takes 2% off, and so does cash at pickup for established customers.

• Card: your card is authorized when you order, but not charged until we place the supplier order. (Established customers are charged at checkout.)
• Bank transfer (ACH): the payment is taken when you complete checkout.

Payments are processed by Stripe. Your card and bank details go straight to Stripe; we never see or store them.

We work hard to keep prices accurate, but mistakes happen. If one does, we’ll contact you before filling your order.

Cancelling

If your card was only authorized and you cancel before we place the supplier order, nothing is charged — the hold on your card is simply released.

Other cancellations carry a 15% cancellation fee, as do orders that aren’t picked up. By then the product has been bought for you, and the payment processor keeps its fees even when we refund.

Returns & damaged items

Please check your order at pickup. If anything is damaged, defective or not what you ordered, tell us right away and we’ll make it right.

Otherwise, you can request a return within 10 days of receiving your order. The item needs to be in the condition you received it, with minimal use of consumable products, along with your receipt or proof of purchase. Sale items can’t be returned.

Once we receive and inspect a return, we’ll let you know whether it’s approved. Approved refunds go back to your original payment method within 10 business days — your bank may take a little longer to post it. Want something different? Return the original item, then place a new order.

Privacy

When you order, we collect your name, email, phone number and pickup choice, and keep a record of what you bought. We use it to fill your order, contact you about pickup, and keep the books the tax office requires.

• Payment details are handled by Stripe and never reach us.
• No advertising trackers or analytics run on this site. We don’t sell or share your information with anyone.
• Your cart is saved only in your own browser, so it’s there when you come back.

To see, correct or delete what we hold about you, email us. We keep sales records as long as tax law requires.

Contact

A Little Hill Farm · Potlatch, Idaho
christine@alittlehillfarm.com · 208-875-9563